Do you need KYC to withdraw at Joefortune Casino?
The licence we hold asks us to know every player, so identity checks usually clear within 19 hours.
What does verification involve?
Six rows cover who runs the check, how long it takes and where to ask.
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1
Who checks
Joe Fortune N.V.
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2
Under which licence
Curaçao eGaming, 8048/JAZ2016-042
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3
How long
19 hours
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4
When it is mandatory
At the latest before the first withdrawal
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5
Questions go to
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6
Minimum age checked
18+
Send it right once instead of three times
Five moves and your documents land right the first time, with nothing sent back.
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1
Where the slots live
Open your account menu and look for the verification area, where each requested document sits with its own upload slot. Note which file types the slot accepts before you pick one.
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2
Flat, dark, glare-free
Photograph the photo page of your passport or licence flat on a dark surface with no glare across the print. All four corners need to be inside the frame.
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3
Match the address you gave
Send a bill or bank letter from the last few months showing your name and home address exactly as you gave them. Crop away everything else, since screenshots of an app wallet are usually rejected.
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4
Name on the card
Show that the card or wallet you deposited with belongs to you, with your name on the statement or the card face. Mask the middle digits if you prefer, but leave the first and last four readable.
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5
One review, not three
Upload everything at once and the team reviews it together, normally inside 19 hours. Watch your inbox in case one image is blurry and needs a second go.
Send these copies once and move on
Knowing what each copy must show is what stops a rejected upload and a delayed payout.
Proof of identity
| Document | Confirms | Must show |
|---|---|---|
| Confirms | You are the person named | |
| Must show | Photo page in colour, all corners visible |
Proof of address
| Document | Confirms | Must show |
|---|---|---|
| Confirms | Where you live | |
| Must show | Your name and address, dated in the last few months |
Payment method verification
| Document | Confirms | Must show |
|---|---|---|
| Confirms | The account is yours | |
| Must show | Your name on the card or statement |
Proof of identity selfie
| Document | Confirms | Must show |
|---|---|---|
| Confirms | A live person holds the document | |
| Must show | Face and photo page in one sharp frame |
Clear scans beat rejected paperwork
Your income raised a question
By the end you will know which papers settle a source of funds request.
- Recent payslips from your employer
- Bank statements for the account
- Proof of address in your name
- Payment method verification for the card
- Paperwork from a property or car sale
Before the payout, not after it
Cash out without a hold
A first cash-out cannot leave until the licence-required check is complete, so the team asks for identity, address and payment papers.
One spelling, two records
A nickname on the account, or an address typed differently from the bill, blocks the match the team needs, so a matching document is requested.
A wallet joined the party
Adding a card or wallet partway through repeats the payment method check, so proof for the new one is requested.