Joe Fortune

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Your first minute with Joefortune Casino support

Australia gets live chat, e-mail and phone support every hour of the day, with humans answering in minutes.

Talk to support Must be 18 or older to play. Bonus conditions apply.

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Fire In The Hole

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Answers faster

Get to a human faster

One glance settles which of the three routes suits your question and how long it takes.

1

Mid-spin question

Best for a stalled spin or a bonus question you want settled now; the chat window opens with a person replying in about three minutes.
Start chat
2

Which e-mail do I use?

Send the full story to [email protected] and expect a written reply within about eight hours, any day of the week.
Write in
3

Before you type, call

Ring +61 2 8326 0601 (AEST) when you would rather speak aloud; a team member typically picks up within three minutes.
Call now

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Facts at a glance

Play from Australia with support that fits your day

Drops the worry that offshore support will not understand your hours, your language or your rights.

Reach us

Detail	Value
Australian phone	+61 2 8326 0601
Support time zone	AEST
Languages	English, German, Finnish
E-mail	[email protected]

Oversight

Detail	Value
Supervisor	Curaçao eGaming, 8048/JAZ2016-042

Get help

Detail	Value
Gambling support	Gambling Help Online, Lifeline Australia, Gamblers Anonymous Australia

Four steps to escalate

Escalation after a first reply falls short

Use this ladder the moment a chat or e-mail reply leaves your issue standing.

1

Getting it on record

Come back on live chat with the same topic and ask for a formal complaint to be raised. Nothing new is needed; you simply say the earlier answer did not fix it.
2

A reference to hold

Before you log off, ask for a complaint reference. That number lets every later agent pick up the same thread instead of starting over.
3

Escalate inside the chat

Still unhappy after that? Ask for a manager review within the same chat, and give the reference so the senior agent reads the full trail.
4

Unresolved after review

Should our own review leave it unresolved, you may take the matter to Curaçao eGaming, the regulator that issued licence 8048/JAZ2016-042.

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Sorting your issue

Which inbox takes my issue?

One look tells you which inbox owns your issue, so it lands with the people who fix it.

Account

Department	E-mail
Help desk, general questions	[email protected]
Verification, ID and address checks	[email protected]

Money

Department	E-mail
Payments, deposits and withdrawals	[email protected]

Other

Department	E-mail
Complaints, raised before the regulator	[email protected]
Privacy, personal data requests	[email protected]
Business, partnerships and media	[email protected]

Just before you write

Facts to have in front of you

Have these to hand

Agents move fastest when the basics are already in front of you.

Your registered e-mail address
Account username, never the password
Screenshot or payment reference
Deposit amount and date, in A$
Which game or page was involved

Who stands behind it

Joefortune Casino is run by Joe Fortune N.V.

Behind every chat reply sits a licensed company in Willemstad, and these details confirm it.

Company

Item	Detail
Legal name	Joe Fortune N.V.
Company number	C-30039 (Malta)
Address	Emancipatie Boulevard Dominico F. Don Martina 31, Willemstad, Curaçao

Licence

Item	Detail
Regulator	Curaçao eGaming
Licence number	8048/JAZ2016-042

Written contact

Item	Detail
E-mail	[email protected]

Support Q&A

Short answers before you pick up the phone

How long do I wait before escalating a support answer?

Half an hour after a chat closes, you can still escalate. Ask the agent for a supervisor, or forward the exchange to [email protected], and our team reviews it. If the outcome still falls short, Curaçao eGaming, our regulator, takes the complaint next.

Do I need to speak English to use support?

Three languages are spoken at our desk: English, German and Finnish. Australian players are served in English, around the clock. If a language other than those three is your only option, e-mail works and replies still land in English.

Where is this casino licensed and who runs it?

Joe Fortune N.V., company number C-30039, holds a Curaçao eGaming licence numbered 8048/JAZ2016-042. That licence has been in place since the brand launched in 2016, and it governs every account we open for Australian players. The company address is Emancipatie Boulevard Dominico F. Don Martina 31, Willemstad, Curaçao.

When will I hear back about my data request?

Once your request reaches [email protected], expect a reply within eight hours. A copy of your data is sent after we confirm your identity, usually the next day. Deletion requests are actioned unless a legal or licensing duty requires us to retain certain records.

How long does closing my account take?

A closure request sent to [email protected] is processed within eight hours during normal support cover. Any pending withdrawal is paid to your verified method before the account is shut. If gambling has become a problem, ask for self-exclusion instead, which blocks re-opening for the period you choose.

Do I need my password ready when I make contact?

No password is ever required, at any point. Your registered e-mail address plus your full name is enough for an agent to locate the account. For payment questions, have the last four digits of the card or the transaction reference ready.

Hours at a glance

Is anyone there at midnight?

Whichever hour you play in Australia, a person is on the other end of every route.

Live chat

Channel	Details
Chat hours	24/7
Chat first reply	3 minutes
Time zone	AEST

E-mail

Channel	Details
E-mail address	[email protected]
E-mail reply	8 hours

Phone

Channel	Details
Phone number	+61 2 8326 0601
Phone wait	3 minutes